How to Void a PnP Credit Card Payment in RecTrac 3.1
Problem
I have taken a credit card payment via the PnP SmartScreen ERI window that I need to void, but I can't delete that payment from the payment browser. Why not?
Solution
If the settlement type on your PnP Credit Card Profile is set to 'auto', you cannot do a void of the credit card authorization because it has already been settled and PnP doesn't allow that.
The workaround is to go through with the sale and then do a separate transaction to refund the purchase, thereby crediting back the money to the customer's card.
If the settlement type on the Credit Card Profile is set to 'manual' (like you might typically find with restaurant accounts so they can do tips), transactions can be 'voided' from within the payment browser.