3.1 Unable to Process Credit Card with PlugNPay after Security Change
Problem
We can't process credit cards with PlugNPay after their recent security change. Client workstations error out at the Query Screen. On the RecTrac server, we're getting 'Content was blocked because it was not signed by a valid security certificate.'
Solution
You have to export the certificate from https://pay1.plugnpay.com and import it on to your RecTrac hardware.
- IF you are running RecTrac 3.1: Import the Certificate on to your RecTrac Transaction Server. If you also run Installment Billing, import the Certificate on to your Transaction Server and the server which houses your Event AppServer, in the event they are different boxes.
- IF you are running RecTrac 10.3 or previous: Import the Certificate on to EACH POS Workstation from which you process Credit Cards with PlugNPay. Also import the Certificate onto your RecTrac Transaction Server and AppServer.
See steps below.
Step 1: Getting the Certificate
- Open a web browser and go to https://pay1.plugnpay.com/ in your browser. VSI recommends using Internet Explorer for this.
- Left Click on the Lock Icon
- Left Click on View Certificates
- Left Click on Certificate Path
- Left Click on 'Thawte' (Top Cert)
- Left Click 'View Certificate
- Left Click Details
- Left Click 'Copy to File' This initiate the Setup Wizard.
- Choose Base-64 encoded as Format.
- Then page through the rest of the choices, and you should have the Certificate downloaded to the file name/location you specified. (For Example: C:\temp\)
Step 2: Import the Certificate
- IF you are running RecTrac 3.1: Import the Certificate on to your RecTrac Transaction Server. If you also run Installment Billing, import the Certificate on to your Transaction Server and the server which houses your Event AppServer, in the event they are different boxes.
- IF you are running RecTrac 10.3 or previous: Import the Certificate on to EACH POS Workstation from which your process Credit Cards with PlugNPay. Also import the Certificate onto your RecTrac Transaction Server and AppServer, in the event they are different boxes.
Adding certificates to the Trusted Root Certification Authorities store for a local computer
Administrators is the minimum group membership required to complete this procedure.
To add certificates to the Trusted Root Certification Authorities store for a local computer:
- Log into the server/workstation as an Administrator.
- Click Start click Start Search Type mmc and then press <ENTER>.
- On the File menu, click Add/Remove Snap-in.
- Under Available snap-ins, click Certificates, and then click Add.
- Under This snap-in will always manage certificates for, click Computer account, and then click Next.
- Click Local computer, and click Finish.
- In the console tree, double-click Certificates.
- Right-click the Trusted Root Certification Authorities store.
- Click Import to import the certificates and follow the steps in the Certificate Import Wizard.
NO restart is required.