10.3 and 3.1 ETS Response 10 for partial authorization issues
Problem
ETS credit card gateway response code 10 for partial authorization issues.
In August 2016, some RecTrac customers began reporting that transactions either not in ETS but completed in RecTrac, or declined in RecTrac and only authorized for part of the sale amount in ETS.
Log files show a Response 10 from ETS.
RecTrac 3.1, Transvault 3.
Solution
The original ETS interface did not allow for partial authorizations, so there is no logic to accept a response code 10, or the partial approved $ amount back to RecTrac, which is causing false approval or declines in RecTrac.
As of 8/22/2016 the ETS support team has disabled the partial auth settings for all Vermont Systems customers, so this problem should go away. However, if you are seeing partial auth responses, then please contact the ETS support team to disable.
Future versions of RecTrac may include this logic.