3.1 Unable to add credit cards to households using ETS after update to 3.1.06.04
Problem
Unable to add credit cards to households using ETS after update to 3.1.06.04
After updating to 3.1.06.04m any attempt to add a credit card to a household using ETS as the CCard solution results in a 'Transaction Not Authorized' message.
Solution
It is likely that the core Version of the TransVault Dll is using an older version of ETS files that VSI code cannot handle.
To resolve:
1. Log out of RecTrac completely and log back in from the desktop icon/shortuct.
2. Attempt to add a credit card to a household. If this works, you're all set. If this fail, continue to step 3 below.
3. Log out of RecTrac.
4. Exit out of VIC.
5. On the workstation (may have to repeat on all workstations that process any type of Credit card transaction using RecTrac/ETS) go to
C:\Users\\AppData\Local\ETS\TransVault
6. You will see a couple of folders and a couple of files. The two files are GLS.dat and TransVaultCore_........ ETS determines the versions of these files.
7. Delete these two files (Repeat at any workstation having issues).
8. Start VIC.
9. Log into RecTrac.
10. Try adding a credit card to the Household.
Note: If desired, retrun to C:\Users\\AppData\Local\ETS\TransVault and ensure the GLS.dat and TransVaultCore_... files have been re-created. TransVaultCore_ should be version 1.1.5959... or greater.
See Also Knowledge Base Entry 3303