3.1 CardConnect Refund Processing between Merchants
Problem
CardConnect is our credit card solutoin. We are trying to refund a credit card purchase in RecTrac that was done originally in WebTrac and are getting an error message that Refunds without Reference are not supported. Is there a work around for this?
Solution
Yes. Per CardConnect, a Refunds Without Reference toggle option/flag needs to be enabled on your Merchant IDs (your merchant accounts) before negative authorizations can be run. Contact CardConnect and ask them to enable this option on your Merchant IDs. Once done, you will be able to refund sales across merchant accounts.
Note: As of February 2017, CardConnect is making this option the default setting for all VSI accounts, so the scenario described above should be resolved. In the event you do not wish to allow credit card refund processing across Merchant IDs, then have CardConnect disable this option for your account.
Contact Danielle Schoser at CardConnect for further information, if needed.
dschoser@cardconnect.com