10.3 and 3.1 XX - COM ERROR when trying to make a WebTrac payment with ETS (Elavon)
Default Subject
Problem
Unable to complete a WebTrac sale with a credit card and receive error "XX - COM ERROR." The credit card processor being used for WebTrac is ETS (Elavon).
Solution
Your ETS account is no longer active. Call ETS/Elavon to reactivate your account or discuss options with them.
Steps For Solution
- Reactivate the account with ETS.
- Call or contact ETS support and have your Client ID available.