10.3 and 3.1 Error with CardConnect BOLT - The DUKPT Base derivation key is missing
Problem
We use CardConnect BOLT as our credit card gateway. We are unable to take Apple Pay or Google Pay (NFC) payments on our BOLTed terminals. When attempting to take a payment, we get this error instead:
Error when trying to use Apple Pay or Google Pay with CardConnect - decline "The DUKPT Base derivation key is missing"
Solution
Contact CardConnect directly and have them update the firmware on your BOLTed terminals where you're receving the error.
This is not a VSI/RecTrac error. No configuration or troubleshooting is required within the RecTrac application.