3.1 ETS Error - Failed to create customer account (-6) for Credit Card Reader when updating/adding credit card installment bills
Default Subject
Problem
RecTrac 3.1 ETS customers report on-screen error. Error - Failed to create customer account (-6). This error is presented when attempting to add a credit card to a new or existing installment billing record. After error message is presented the credit card record in rectrac will not contain a masked cc number or expiration date and the information provided will be incomplete.
Solution
Customer should be on an older version of transvault TransVaultCore_1.1.6450.22251_AnyCPU_4.0.30319.dat
Steps For Solution
- Contact Elavon with the Client ID and have them roll back the Transvault being pushed to PC's to TransVaultCore_1.1.6450.22251_AnyCPU_4.0.30319.dat
- Delete the all ETS folders found in C:\Users\<Username>\AppData\Local\ETS.
- Re-start vic or the PC which will accomplish the same thing.