Issue Key | Issue Summary | Customer Note |
RT31-141009 | Customer would like Table number and Cover to print on Open Ticket Receipts | In Open Ticket POS and Touch Table POS, 40 column receipts were being created without table number or covers being listed. This has been fixed by updating the 40 column creation process. The fields 'Table:' and 'Covers:' appear at the bottom of 40 column receipts when using open tickets / open tables. Each phrase can be updated under language code management using the phrase id 'Rcpt40-SA-00029' for table and 'Rcpt40-SA-00030' for covers. |
RT31-141111 | Unable to prompt for number of punches on WebTrac when processing pass renewal | Fixed an issue where the Allow Punch Visit Update in WebTrac toggle was not working correctly. Patrons would never be prompted for how many punches they wanted to have on their renewed pass. The system will now prompt whenever a punch pass is selected for renewal that allows for punch visit update. There is currently one small limitation to this logic, where if multiple punch passes are selected and they have different default punch amounts the system will not add them to the cart. Patrons will get a message explaining that the punches passes will need to be renewed and added to the cart separately. |
RT31-142187 | MainTrac Code Conversions | Added several MainTrac process options to the Code Conversion program. They include: MainTrac Fixed Assets, MainTrac Inspection Form, MainTrac Material Code, MainTrac Stock Room, MainTrac Task Category, MainTrac Task Class, MainTrac Task Code |
RT31-142724 | Work Order Log - WO Category Questions | Questions linked to the Work Order Category are now correctly displayed during Work Order Log Processing. |
RT31-142830 | Work Request Import From RecTrac | Added the ability to 'Create Work Orders From Reservations' to the Work Order Management screen. When this button is selected it will open a new program with criteria fields for automatically creating Work Orders in MainTrac from RecTrac reservations. In addition to the basic reservation information, the following Question Field Types will populate the Notes field in the Work Order if they are linked to the RecTrac Facility: VSI Function - Reservation Category 1 VSI Function - Maintenance Comments VSI Function - Maintenance Comment Code. The RecTrac Screen Help for this program gives more detailed information regarding the required setup needed to use this functionality. |
RT31-142929 | Create CYMS Household Reminder Cards Report/RecConnect | Added a VSI - Household Reminder Report under the Miscellaneous Reports Output Group. The screen initially has tabs of Core Criteria, HH/FM Criteria, and Question/Answer Criteria with potential for more tabs depending on the modules selected in Modules To Filter. Clicking process will prompt a Report Options screen that has a Household Reminder Report Options group with several different options. |
RT31-143066 | PAYTRAC - Card Connect - Redirect Screen Customization. | To get merchants set up, a copilot ticket is the best way to request they get set up with a new one. Once you are ready to cut over completely for new customers moving forward, let us know and we will make sure that we stop setting up RSA keys for new set ups, and create HPP V2 instead. Once set up, an automated e-mail is sent to the merchant with the payment link, as well as the link to log in and manage the page. For the webhook, will every page use the same webhook? If so, please provide and we will make sure we include that when set up new pages. |
RT31-143292 | Form Log--Add Expense Log button | Added a Log Misc. Expense button to the Form Log default screen design. The functionality of this button is not fully complete and will be finished in a later build. |
RT31-143561 | New Report Tag2 and Report Tag 3 Fields | Management screens that previously had a 'Report Tag' field have been updated to also include 'Report Tag 2' and 'Report Tag 3' fields. Report Tag fields allow for assigning categories to an item in a module for reporting purposes as an alternative to types, sub-types, and category codes. The new Report Tag 2 and Report Tag 3 fields default to a field status of hidden; to add these fields to a management screen the field status will need to changed to 'updateable'. DataGrid fields that you want to add the report tag fields to will further need the column set to 'Visible' under DataGrid options. Report tag fields also default to hidden on reports and can be added via report screen management. DataGrids in report screens where you want to add the report tag fields will further need the column set to 'Visible' (under 'options --and settings' of the DataGrid). |
RT31-143984 | Complete Log Option | The 'Complete Log' toggle in the Combination Log Profile is now functioning correctly during the logging process. |
RT31-144213 | CYMS: Suggestion to consider renaming Hourly Care to something else in 3.1 | In 10.3 the verbiage was 'hourly care'. In 3.1 the reference to 'Hourly' has been changed to better reflect the reservations being made. The references are found in 1) As a Rule Type in Rule Management. The verbiage should read 'CYMS Reservation' 2) As a header in WebTrac for CYMS reservations currently on a HH. The verbiage should read, 'Your Household's Child and Youth Reservations'. 3) As a warning in the Super Grid that a reservation cannot span longer than a day. The verbiage should read, 'Child and Youth Reservations cannot span multiple days.' |
RT31-144459 | 'Use Credit' screen may not give a refund though it looks like it is | Corrected an issue where certain refund transactions would not go through and credit balances would still appear on the household. This scenario would be common if the user clicked 'Use Selected Credit' without having an item to use the credit on, when they were intending to refund the selected credit. |
RT31-144583 | CYMS 3.1: Need to add Withdrawal Prorate for Installment Billing (formerly known as PCS Prorate) | The 'CYMS Withdrawal Prorate for Installment Billing' has been coded for 3.1. This program was known in previous versions of CYMS (10.3 and prior) as the 'PCS Prorate for Installment Billing'. |
RT31-144585 | CYMS 3.1: Staff and Provider Purge Program | The CYMS Staff/Provider Purge program has been added under Management -and CYMS Management. This program keys off of resignation/termination date and will NOT purge records with history. |
RT31-144603 | Foreign Currency reset issues when deleting payment record from the DataGrid. | Payment distribution(s) made on the payment screen that are deleted will now default to the exchange rate of the currently selected payment code. Example: A split payment of Check and Euros are added on the payment screen. Before processing the payment, the user realizes they have entered in an incorrect Euros amount. When the Euros split payment is highlighted and 'Delete Line Item' is clicked, the Total Paid field is now updated using the exchange rate for the Pay Code that is currently selected. In this case since Pay Code is currently set to 'Euros,' the Total Paid field updates to reflect the amount left to pay using the exchange rate in Euros. |
RT31-144649 | Facility availability report showing blanks in weekday and date columns | The Facility Availability Report output in certain situations would show the 'Weekday' and 'Date' columns as blank. This would happen when the first available time block of a facilities date was booked. The issue was fixed by making changes to how the report displays the data. Also, the field label for 'End Date 'on the Facility Availability Report was updated. |
RT31-145318 | Add the Work Order Results Report to 3.1 | Added the Work Order Results Report as an Output Template under MainTrac Work Order Reports. This new template can be found under the Miscellaneous Reports Output Group. |
RT31-145491 | Roster Clone - Wrong Drawer | Addressed an issue when processing a roster clone/transfer where the user drawer number was not being linked to the transactions. The drawer number assigned to the GL records will be the users linked drawer, and if none is linked it will be Drawer 1. |
RT31-145682 | PBG GL Interface for 3.1 - Conversion | A new GL Interface has been added to RecTrac v3.1 for City of Palm Beach Gardens, FL. The GL Interface can be run with a file name extension of 'csv' or 'dat'. |
RT31-145686 | Issue with Pass Prerequisite Criteria when using Pass Option = Pass Type | Fixed an issue where changing some criteria could result in the old value being blanked out. For example if Activity Type was selected in the Activity Prerequisite criteria an Activity Type field would appear for the user to select which type should produce a match. While that initial record would save, any attempts to change it later would result in the old value being lost. |
RT31-145799 | CYMS Code Conversion- Staff/Provider | The CYMS Provider and CYMS Staff code types have been added to the Code Conversion program. |
RT31-145800 | If a wait list exists and a patron cancels out of a class - credentials are prompted to add to WL | Addressed an issue with Waitlist processing where override permissions were being prompted when processing a Waitlist registration with valid permissions on the section. This prompt will now only appear when permissions on the section are setup so the current user does not have permission to override the enrollment counts. |
RT31-145847 | Effective Cancellation Date is not accruing properly with installment billing | Fixed an issue where it was possible to have the accrual process not reduce unearned/earned revenue when a fee was reduced or an item was cancelled. |
RT31-145860 | Mobile MainTrac - Inspection Processing - Inspection Item Order Not Correct | During Mobile MainTrac Inspection Processing the Inspection Items are now displayed in the correct order based on the order defined in the Inspection Form. |
RT31-145893 | Add Program Links Tab to CYStaff Update screen | The ability to do CYMS Program Links through CYS Staff Update has been coded for 3.1. |
RT31-145918 | WebTrac sales not showing up under drawer 1, not the Drawer linked | Addressed an issue where the incorrect drawer number was being assigned to GL distribution records on WebTrac. This was due to the Default Physical Drawer 1 field having 0 as a value. The Default Physical Drawer 1 field is now required on the profile screen and cannot have a value of 0. |
RT31-145920 | Would like to have 'Add Existing Contact' button for Staff Emergency Contacts. | The 'Add Existing Contact' has been added to the CYMS SA Staff Emergency Contacts screen. From this, a user can link an emergency contact from a existing Household in the database. |
RT31-145933 | Warnings cause Access Control to misbehave | Fixed an issue where Access Control would create an incomplete visit if it encountered a Warning message. It would also actuate the invalid relay in triplicate. Now it will simply deny the visit and actuate the invalid relay the correct number of times. |
RT31-145934 | CYMS 3.1: Provider Subsidy Default Amount and Review Years issue | The code in CYMS Misc. Code Detail Management was changed to account for the allowance of a 'Default Amount' default value. NOTE: Default Values will only be filled in when linking codes using the 'Add Single Provider Subsidy Record'. Also changed as part of this task was the removal of the 'Review Years' field in CYMS Misc. Code Detail Management for record types: - Provider Background Checks - Provider Cred-Evaluations - Provider Home Visit - Provider Inspection - Provider Operational Requirements - Staff Room Visit |
RT31-145984 | CYMS 3.1: Requesting that we make Classification a Record Type in CYMS Misc. Code Detail Management | The CYMS Misc. Job Code classifications have been enhanced so that instead of only the 6 that were previously hard coded, more can be created as necessary in Misc. Code Type Management - Staff Job Classification - Misc. Code Detail Management (button). |
RT31-145996 | Facility Class - for fees linked at Class level, you cannot change the fee. | Fixed an issue where users were only able to use the Advanced Fee Change logic in Facility Class Management. Trying to change a fee via Change Fee would result in a broken and unusable screen. |
RT31-146010 | Issues during a large Facility reservation which caused abnormal BI Growth | Fixed an issue where Facility Pattern Reservation's combined with the Advanced criteria could take so long to finish that a database's BI could grow to dangerous levels. The potential for issues still exists depending on the length of the pattern being booked, but the speed under these circumstances has been significantly increased. |
RT31-146044 | CardConnect - Unable to Process Credit Cards with '&' | When trying to process credit cards through CardConnect, certain accounts that contain special characters in their name would not go through. This has been fixed by adjusting the procedure to work with household names that contain special characters. |
RT31-146047 | Receiving errors when session cleaner attempts to run | Addressed an issue when the Session Cleaner would attempt to end a session and the user would receive an error similar to: 'REPLACE/CONCAT may not result in data and 32000 bytes. (11678)'. This error message seemed to occur the most often when a user would add many items to the cart. The Session Cleaner will now properly clean out these sessions. |
RT31-146070 | AR Brochure never worked since migrating to 3.1 | Requested changes have been made to the Chino Hills, CA AR Brochure Interface. |
RT31-146107 | CYMS 3.1 - Need to create DoD Income Category Field | The OnChangeEvent logic was added to update the CYMS DOD Income Category fields with the appropriate income code when the Household Income field is updated. |
RT31-146108 | CYMS 3.1- Need to create the following Field: USDA Category | OnChangeEvent logic was added to affect the USDA Income Category field found on the Financial tab in Household Management. This field is system maintained and will change in accordance with an update to the USDA Income and Family Size fields - also found on the Financial screen in Household Management. These fields are most typically used with CYMS (Military Users). Also added in this task was the CYMS Household Installment Billing Recalc which is performed on SAVE of a household after an update to the Family Income which results in a change of the DOD income category. |
RT31-146111 | Transaction history is not showing accurate payment and fee history | Fee records were being created in certain situations and would cause transaction history to not accurately show all fee payments. This has been addressed by adjusting fee creation that could have caused invalid record status. |
RT31-146121 | Staff Certifications is not a thing | MiscPostUpdate on a CYMS upgrade from 10.3 to 3.1 will remove the CYS Reserved type code for 'Staff Certifications'. |
RT31-146124 | 'SMC' Brochure update | Requested changes have been made to the St. Mary's County, MD AR Brochure Interface. |
RT31-146131 | AR Brochure Issue on Custom Dates - CT, Town of Cheshire | Requested changes have been made to the Cheshire, CT AR Brochure Interface. |
RT31-146145 | Part 2 of Adding 'Program Links' TAB to provider screen. | The ability to do CYMS FCC Provider Management Program Links has been coded for 3.1. |
RT31-146175 | CYMS 3.1: Need to add Withdrawal Prorate for Installment Billing - Screen Only | CYMS Withdrawal Prorate for Installment Billing screen design has been completed. This task does not include any processing logic. |
RT31-146206 | Single Sign on redirects the customer to update their password or update household | Corrected an issue with Single Sign On for WebTrac where the patron would be prompted to change their password when redirected to WebTrac. This only effects Single Sign On. |
RT31-146216 | CYMS 3.1: Combine several 10.3 Visit related programs into 1 (Split Task) - Temp Visit Sign In/Out | The CYMS Miscellaneous Visit Processing program has been added. The program allows you to sign individuals or entire rooms (Activities) into and out of care. This can be done on a temporary basis (as in the case of a field trip where the children are not in your center but remain in your care) or as a true visit processing option (as in the case of children leaving your center to go to school). In either scenario, Miscellaneous Visit Processing allows you to eliminate long lines at busy check-in and check-out times. Go to Processing ribbon and CYMS Processing and CYMS Miscellaneous Processing. Use the 'i' or '?' Help icons as needed. |
RT31-146362 | VIC Install - VSICodeSignForGPO.cer expired on 3/20/2018 - need updated Certificate | Renewed the VSICodeSignForGPO.cer certificate until the year 2021. For steps on where to find this certificate on the server and how to use please visit the VIC Install document in our Topic Document and Other Listings. |
RT31-146414 | Value 1007117.06 cannot be displayed using $>>>,>>9.99. (74) | Household accounts with a debit balance of greater than 999,999.99 would receive an error in Global Sales during Household lookup. This has been fixed by modifying Global Sales, Fees, and Receipt programs to allow for amounts greater than 999,999.99 to properly show during lookup and receipt creation. |
RT31-146448 | Household Income Criteria Bug | When linking a Household Income Criteria to a Set, the proper income range will now be displayed in the description, instead of $0.00 through $0.00. |
RT31-14618500342 | Setup.exe Changes from CBCI Conversion | With the release of the 3.1.09.00 Minor Version update we have merged our setup and update programs so customers can now use the same program to apply new installs and updates to their systems. In combining these programs, we have also adjusted the logging for when an installation or update is performed with the following logs now available: OE_Install.log (Shows details on the Progress installation) V3_Install.log (Shows details on the RecTrac installation, used on setup and update) Tomcat_Install.log (Shows details on the Tomcat installation, used on setup and update) LIVE_vsidata.log (used on update) DEMO_vsidata.log (used on update) LIVE.log (used on update) DEMO.log (used on update) Also note with the database logs (LIVE, DEMO, etc.) that these logs are created for each database and hold contents unique to the update of that database. For more information about these changes, please contact Vermont Systems support channels. |
RT31-14618500292 | VSI - MainTrac Work Order Print (Basic) Error | Changed the "VSI - MainTrac Work Order Print (Basic)" Report Output to match the preferred design. |
RT31-14618500284 | Tomcat.exe Script Changes from CBCI Conversion | The Tomcat.exe script was adjusted to allow for inputs during the compile phase and now installs version 8.5.32. |
RT31-14618500230 | Firefox version 62.0 breaks HTML 5 functionality for accessing the camera for photos | Addressed an issue in the Firefox browser where users were not able to snap photos for family members. |
RT31-14618500220 | JBHis - Table is not converted from MainTrac | Updates have been made to the MainTrac product conversion to bring over Combo Log job history. |
RT31-14618500198 | can't get into HH IB update | Fixed an issue where users would encounter the following error when using the Installment Billing Update button in Household Management, "Invalid Action Update Bill and SubAction Start in Routine Installment Billing Update". |
RT31-14618500195 | Household Import Errors | Resolved 4 different issues with Household Import. Issue #1 Users will no longer get an error message if they were importing people that already exist while using Xref as their Family Member Match Option and Household Number as their Household Match Option. Issue #2 The Roster creation logic will no longer fail if the import was set to always overwrite the first family member. Issue #3 If a user tries to import a household whose WebTrac username is already in use, it will no longer break the entire household import process. An error will be displayed in the final import log, but the process will import as much as it can for that household and then move on. Issue #4 Fixed an issue where users importing households while using the Household Match Option would end up with multiple copies of the same family member if that household/family member already existed. The program will now correctly update the family member in this situation. |
RT31-14618500128 | Variable formatted as int but needs to be int64 | Addressed an issue where the format of a variable could not handle a large value. |
RT31-14618500122 | Asset Clone Copies Over Maintenance Charges | When a MainTrac Asset is cloned, all of the maintenance charges were being copied to the new cloned record when they shouldn't be. This has been fixed so new cloned records no longer copy over maintenance charges. Also, cloning a MainTrac Equipment or Facility Asset item no longer defaults to cloning over existing depreciation data. The option to clone the Depreciation Schedule still exists under clone Additional Options, but it defaults off. |
RT31-143349 | MainTrac 3.1 - Initial Release, Required REPORT - Activity Task Report | The following three new Output Templates were added to the MainTrac Combination Log Reports screen: - MainTrac Task Code Report - MainTrac Task Class Report - MainTrac Task Category Report All report have Detail and Summary formats, along with multiple sort orders and report options |
RT31-144558 | Mobile Combo Log - Work Order Log | Added a new Work Order Log program to Mobile MainTrac. The program allows the User to enter a Work Order number, select the specific Work Order Detail Records they are working on, enter their time, and complete the Work Order if applicable. |
RT31-144779 | Work Order Log - Update Status of WO Detail Records | Fixed the issue of Work Order Detail Records not being flagged as "Logged" after time was logged against them. |
RT31-145529 | PM Plan Task list not correct when adding a new Facility | Resolved issue where the Task Code list on the PM Plan Update screen would only populate with Tasks for the "Park" category regardless of what asset category was selected on the core tab. This would only happen when creating a new facility in MainTrac Management > Facility Management. |
RT31-145631 | Combination Log - Log Materials - Incorrect Combo Log Records Created | Multiple changes have been made to the Combination Log to address how processing "Log All", "Log Equipment", "Log Materials", and "Log Misc. Expenses" work with each other. Previously these functions could produce incorrect results log results or would not update the Combination Log DataGrids as expected. |
RT31-145662 | Form Log - Resource Prompt For Split Error | The Equipment Resource pick list and Material pick list on the MainTrac Form Log now have multi-select functionality. |
RT31-145717 | Staff Update - Get an Error when attempting to link a valid Subtype to a Record | Resolved the error that would occur when a user would attempt to link a valid Subtype to a Staff Code Record. |
RT31-14618500042 | Need dev assistance with Elmhurst load testing troubleshooting | Made performance improvements to the following criteria: Category CourtUsage Features, both Household and Family Member Fee Code Gender Household Income League Prerequisite Locker Prerequisite Override Price Pass Prerequisite |
RT31-146474 | 3.1 WT Global Search Not Working | Resolved issue where search results were not being properly produced in WebTrac Global Search. |
RT31-146040 | WebTrac is setting session cookies without the HttpOnly flag | There was an issue picked up on security scans where the session cookie was not being set with the HTTPOnly flag on. This has been corrected and the cookie will now be set with this flag. |
RT31-146394 | CARDCONNECT - Manual CC Entry to Link CC to IBILL | Added logic so that if users are trying to link a card to a household and using "Process Manual Entry", that the pay code used must be a pay code that has the Prefix Validation set to "Manual" and also must now be a credit card pay code. |
RT31-146169 | Newly created trips always have a status of Default, not Active. | Adding a new trip will now result in the status being set to "Active" by default. |
RT31-146445 | Visit Type bug 3.1.08.04 | Fixed an issue where the Pass Type field would appear during the course of visit processing, despite the user not being setup for it. |
RT31-146413 | Cannot renew locker on WebTrac when there is a value in Impound Grace Days or Impound Days fields | Resolved Issue where users could not renew lockers on WebTrac when there was a value in the Impound Grace Days and/or Impound Days fields on the Locker Room Update screen. |
RT31-141093 | Clicking Cancel seems to break a in process Visit, 'nothing in cart to finish' | Fixed an issue where users could not cancel out of a warning notification when completing a background visit. They would get a message "Nothing in Cart to Finish" and would be stuck on that screen until they refreshed the page. |
RT31-145128 | Credit Card - CardConnect - Bolt and PanPad Integrations | Corrected an issue where the Credit Card auth/void requests would include an extra / if one was used at the end of the EndPoint URL within the profile when using CardConnect. It will now use just one terminating slash in the request regardless if the slash is included at the end of the URL. |
RT31-144867 | VIC Update 3.1.8.5 | VIC 3.1.8.5 has been released with the following change: The profile subtype for the Topaz 1x5 was incorrectly shown as ‘SigLiteLCD1x5’ and has been corrected to ‘SignatureGemLCD1X5’ as this is the correct value to pass to the DLL. |