10.3 and 3.1 What happens to failed emails sent from RecTrac?
Problem
If an email from RecTrac fails, is it saved and re-sent or just marked as a failed email and discarded?
Solution
This is a function of your setting in the Queued Email attempts before flagging as Failed field on the Static Parameters profile (3.1.) or Static Parameters device (10.3 and previous).
The value you enter in this field represents the number of times RecTrac will attempt to re-send queued emails flagged as 'Failed.' Once this threshold is met, the system will drop those emails from the queue. Emails that are sent successfully on the first attempt are not affected.
IF the value is set to '0,' this feature is disabled and emails are dropped from the queue immediately upon first failure.
Reasons that an email might not be sent (and therefore get flagged as 'Failed') include but are not limited to:
- The email address has an invalid format (doesn't conform to RFC 2822 standard).
- The email address doesn't contain an ampersat (@)
- The email address doesn't end in .com, .org, .edu, etc.